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Delivery & Returns
All orders, when available, will be shipped on a 3 to 5 working day standard 2nd class Royal Mail service or where this item is very heavy or very large it will ship via 48 hour carrier. International orders will take longer for shipping. we will make contact with you via telephone for high value orders. Please make sure you have a valid day time phone number on your order. While will try to ensure that all orders are dispatched in a maximum of 2 working days. Most orders will ship the next working day. If you require special delivery instructions please contact our customer service on 01702 208111 before processing your order.
It is with regret that we are not able to post items to BFPO addresses
Returns & Exchanges
Items purchased from the Online Store can be returned within 7 days for a refund, as long as the product has not been used and is in its original packaging. Please note, we are unable to process exchanges. Refunds for merchandise only will be issued to the billing name and address on the original order. Shipping charges are not refundable. Please pack the merchandise you are returning in the original shipping carton or mail order sack. We recommend that you keep the shipping and retail carton wile your child is playing with the toy as this can be used when shipping the product and it has valuable information about your toy. Please contact us if you have a problem. Please do not send items back without authorisation. We recommend returns be shipped via insured Postal Service for your protection. We cannot be responsible for items lost during shipping. We do not accept COD returns.
Manufacturer's Warranty
LeapFrog, the manufacturer undertakes to repair or replace any part found to be defective in material or workmanship within a 12 month period free of charge. Call the free helpline 0800 169 5435 for instructions. Do not return the goods to us without authorisation.
Order Cancellation
We are unable to cancel an order once it has been processed unless stock is not available.
Availability
In the event that the item shown is not available, we will contact you as soon as possible to offer a similar alternative or arrange a refund
Legal
The Law of the England and Wales will be the overriding legal frame work used to resolve any disputes
LeapFrog Educational Toys and Games
LeapFrog makes educational toys, interactive books and electronic games that inspire a love of learning. Our baby, toddler, preschool, kindergarten and grade school learning games help children develop mathematics, reading, language and spelling skills, while having fun with their favourite Disney characters like Buzz Lightyear and Disney Princesses, or popular favourites like Star Wars, SpongeBob SquarePants, and Dora the Explorer. Parents can see the skills their child is exploring on the Learning Path — a tool we designed to help parents see their child's play and learning with LeapFrog toys — and share with other LeapFrog parents in our parents community
Award-Winning Learning Toys and Games
Looking for the best toys and games to help your child learn? Industry experts, parenting organizations and family magazine editors have consistently praised our innovative, high-quality, technology-based educational products. Our superior products have won more than 650 honors to date, and continue to earn positive reviews among parents and press. You may have heard the press talk about our new Text and Learn, the "toddler-safe PDA," or our innovative interactive stuffed animals My Pal Scout and My Pal Violet. Try them out in our Demo Center to see how our innovations can delight and inspire children to learn.